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Tech Fact Or Fiction? Symmetry Electronics Charges For Its Services

Symmetry Electronics Team in Blogs on October 27, 2017

About Symmetry Electronics Team

Established in 1998, Symmetry Electronics is a focused global distributor of wireless connectivity solutions, sensors, and audio-video technologies. Offering comprehensive design support and available-to-ship inventory, Symmetry is committed to helping engineers accelerate time to market, reduce costs, and offer modern solutions for their IoT designs. Acquired by the Berkshire Hathaway company TTI, Inc. in 2017, Symmetry Electronics is headquartered in Los Angeles with international offices in Mexico, Canada, and China.


Tech Fact or Fiction. In this series Symmetry Electronics Appilcation Engineers delve into the common myths and misconceptions which frequently come up and put them to rest, using their expert knowledge and experience.

Fact or Fiction?

Symmetry charges for its services:

Fiction!

Tyler:
This is another great myth. We make it clear to our customers that we're here to support them throughout their entire development. Customers should know that they can leverage our tech team whenever they have questions or need us to look into something in detail for them. As Nimit says below, we understand that in order to sell more, we offer support, so the customer should understand this as well.


 

Nimit:

I have been asked this question too many times from customers – do we charge assisting our customers on the phone, emails or tech support. It makes sense for customers to ask this, as other players in our industry charge hefty fees to customers to help them in the process of design. At Symmetry have a different belief. We believe in selling products and charging for the products only. Also, we realize that in order to sell more, our customers need to be able to realize their final product, so we offer all the help we can in order to help customer finish their designs. In this process we will not charge additionally for offering any support that may be required on our end be it in form of client visits, calls or emaills for technical support.

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Symmetry Electronics Team in Blogs on October 27, 2017

About Symmetry Electronics Team

Established in 1998, Symmetry Electronics is a focused global distributor of wireless connectivity solutions, sensors, and audio-video technologies. Offering comprehensive design support and available-to-ship inventory, Symmetry is committed to helping engineers accelerate time to market, reduce costs, and offer modern solutions for their IoT designs. Acquired by the Berkshire Hathaway company TTI, Inc. in 2017, Symmetry Electronics is headquartered in Los Angeles with international offices in Mexico, Canada, and China.

Why partner with Symmetry Electronics? Symmetry's technical staff is specially trained by our suppliers to provide a comprehensive level of technical support. Our in-house Applications Engineers provide free design services to help customers early in the design cycle, providing solutions to save them time, money and frustration. Contact Symmetry for more information.

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