Search Symmetry
  1. Home
  2. About
  3. Return Policy

Return Policy accepts merchandise returns subject to the terms outlined below and will replace the product or refund your money at your option.

  • Contact a Sales Representative at (310) 643-3470 or email us to request a Return Merchandise Authorization (RMA) number prior to returning product.

  • Claims for defective merchandise must include a test report showing the defect or a detailed description of the defect.

  • All returns must be made within 30 days of invoice date and be accompanied by a copy of the invoice and a brief explanation of the reason for the return.

  • Return freight charge must be prepaid. C.O.D. returns are not accepted.

  • Returned merchandise must be in original packaging and in resalable condition.

  • Products returned due to customer error or non delivery may be subject to a 15-25% restocking charge. Special order and custom items or “Non-Cancelable/Non-Returnable” items are not eligible for return.

  • Merchandise damaged due to misuse is not eligible for return or refund.

  • Defective merchandise claims are subject to manufacturer testing. Merchandise that is determined to be defective is accepted for replacement or repair only.