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Return Policy

SymmetryElectronics.com accepts merchandise returns subject to the terms outlined below and will replace the product or refund your money at your option.

  • Contact a Sales Representative at (310) 643-3470 or email us to request a Return Merchandise Authorization (RMA) number prior to returning product.

  • Claims for defective merchandise must include a test report showing the defect or a detailed description of the defect.

  • All returns must be made within 30 days of invoice date and be accompanied by a copy of the invoice and a brief explanation of the reason for the return.

  • Return freight charge must be prepaid. C.O.D. returns are not accepted.

  • Returned merchandise must be in original packaging and in resalable condition.

  • Products returned due to customer error or non delivery may be subject to a 15-25% restocking charge. Special order and custom items or “Non-Cancelable/Non-Returnable” items are not eligible for return.

  • Merchandise damaged due to misuse is not eligible for return or refund.

  • Defective merchandise claims are subject to manufacturer testing. Merchandise that is determined to be defective is accepted for replacement or repair only.