FAQs

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Braemac, a Division of the Exponential Technology Group, Inc. (rebranded from Symmetry Electronics) is a global leader in the distribution of semiconductor components and electronic systems as well as value-added services. Empowering engineers and developers for over 40 years–Braemac features expert in-house engineers, extensive design-phase support, state-of-the-art distribution, valueadd facilities, comprehensive supply chain solutions, and unparalleled customer service. Braemac offers solutions for diverse markets and applications, helping customers streamline development, reduce costs, accelerate time to market, and support long term interoperability.

We are an authorized distributor with factory-trained support teams available to help customers with everything from product selection to getting a development kit fired up. All product is fully supported by manufacturer warranties.

For first time customers: you can add items to your cart, and during the checkout process you will be asked to create a username (your email address) and a password.

For existing Braemac customers: you can either place an order on the site using your email address and password, or contact our sales team and we can issue you credentials that are already set to use your existing customer account.

Submit a request for your password here.

Not only can you call one of our knowledgeable team members at (310) 536-6190, our normal working hours are 8:00 AM - 5:00 PM PT, you can contact us at any time online.

We have no minimum orders.

You can verify stock by contacting our sales team at (310) 536-6190, or by email. If you place an order, and the goods are not in stock, a sales team member will contact you by email with the delivery time.

Shipping charges are based on our negotiated rates with the common carriers. FedEx is our preferred carrier and offers the deepest discounts to most destinations. Occasionally we get a product weight wrong and you will see an unusually high freight amount. If this happens, please contact us so we can correct the charges. An order confirmation will be sent to you after you place your order, and upon shipping, an invoice will be emailed to you with the detail of all charges. We do not charge your credit card until your order is shipped.

Braeamac.com/americas (SymmetryElectronics.com) does not ship via USPS.

When your order is shipped we will email you an invoice with the tracking number. Just click on the tracking number to trace your order. If your order is lost, contact us so we may file a claim for you. If your order hasn't shipped yet, contact our sales team for a delivery date. Please white list our domain SymmetryElectronics.com so you receive our notifications.

You can read about our payment terms by clicking here.

Your credit card will be charged the day your order is shipped. You will receive an invoice by email itemizing the charges.

We accept merchandise returns within 30 days of the original invoice date subject of the terms outlined in our terms and conditions.

We do! not only we provide products for design and prototype needs, we are well equipped to assist you with your full production runs.

Please contact us, or send us a Request For Quotation (RFQ) and we will be happy to quote you or your contact manufacturer price and delivery details for your production needs.

Our HQ is located in Texas. Our mailing and shipping address is:

Braemac, a Division of Exponential Technology Group, Inc.
5050 Mark IV, Pkwy, Fort Worth, TX 76106
Fort Worth, TX 76106

Your privacy is important to us. We do not sell our customers' information to anyone nor do we send out emails or mailings from third party providers. We may, however, send you emails and newsletters from time to time about our products, services and special offers we believe may be of interest to you. In addition, we may also send you periodic updates relating to changes and upgrades to our website. Please see our privacy policy for complete details. We intend these communications to be a service to our valued customers. If you do not wish to receive these notices, please send us an email to opt out.

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